Material Issue 2Contributing to the development of vibrant local communities as social and living infrastructure

Disaster countermeasures and support for disaster- affected areas

Safe and reliable community development

FamilyMart

Coordination with local governments (to conclude comprehensive agreements, disaster relief agreements, and watch over agreements)

To promote safe and reliable urban development, FamilyMart has concluded agreements ranging from “comprehensive agreements” to “agreements to provide material support in the event of disaster,” “agreements to provide support to people unable to return home,” and “watch over agreements (for seniors, etc.)” with prefectures as well as municipalities and other organizations. Through these agreements, FamilyMart plays a role as social and living infrastructure in emergency situations.

Comprehensive agreements 45 prefectures,
6 cities
As an important lifeline for local communities, FamilyMart collaborates on activities concerning childcare, support for seniors, tourism, regional revitalization, and the environment.
Agreements to provide material support in the event of disaster 46 prefectures,
28 cities,
13 groups
FamilyMart procures and provides all emergency supplies that it can in accordance with requests from local governments and other organizations during disasters.
Agreements to help people unable to return home in the event of disaster 41 prefectures,
10 cities
When disasters occur, FamilyMart lets those walking home use store bathrooms, gives them tapwater, and provides disaster information from radio, etc.
Agreements to collaborate in keeping watch over seniors 5 prefectures and municipalities FamilyMart conducts activities to ensure seniors and other vulnerable citizens in the region enjoy safe, worry-free lives without meeting with criminals or accidents. These activities include early discovery of seniors gone missing due to dementia and other conditions, providing support for their protection, and providing immediate notification when any unusual events are found.

Awards given for regional efforts to watch over and prevent scams

On October 17, 2017, an attempt was made to defraud seniors with a scam involving the fraudulent purchasing of prepaid cards. No harm was done thanks to quick thinking on the part of the staff at the Higashiura Kuruma store in Hyogo Prefecture, who was speaking with a customer when the staff noticed suspicious activity. She was later given a letter of appreciation by the Awaji Police Department. FamilyMart will continue to look out for the safety and reliability of local communities in the course of operating in stores.

Higashiura Kuruma store, accepting the award
Higashiura Kuruma store, accepting the award

UNY

In addition to conducting our own disaster readiness training at UNY stores, we have the NPO Rescue Stock Yard conduct its “Aso-Bousai Festival” interactive events at our stores. By letting participants learn how to prepare for disasters and protect their own lives, the event serves as a concerted region wide effort to prepare for disasters through collaboration with local governments and city volunteers.

Aso-Bousai Festival (Hill's Walk Tokushige Gardens)
Aso-Bousai Festival (Hill's Walk Tokushige Gardens)
There is no power, so let's make our own
There is no power, so let's make our own
Soup kitchen training (Leaf Walk Inazawa)
Soup kitchen training (Leaf Walk Inazawa)

Serving as social and living infrastructure during disasters

FamilyMartUNY

Both FamilyMart and UNY have been appointed as “Designated Public Institution” by the Prime Minister in accordance with Article 2, item (v) of the Basic Act on Disaster Control Measures. Designated public institutions play important roles in efforts such as drafting disaster management operation plans, preventing disasters, and carrying out response measures and recovery efforts.

When disaster strikes, FamilyMart leverages its extensive nationwide logistics network to offer its coordinated transport capabilities to those in need and provide emergency relief supplies. A portion of UNY's largest stores make themselves available as evacuation sites for local residents and perform functions that include providing “kamado benches” usable as soup kitchens and stools with built-in toilets in times of emergency. In addition, both FamilyMart and UNY have systems in place for the disaster recovery stage: steps have been taken to ensure normal business operations can be immediately resumed, and preparations are made throughout the Group to prepare for large disasters.

Store operations immediately after a disaster
Store operations immediately after a disaster
Bench with built-in stove (UNY)
Bench with built-in stove (UNY)
Disaster relief toilet (UNY)
Disaster relief toilet (UNY)

Donations of disaster relief money (2017 Northern Kyushu Torrential Rain Disaster Relief Money)

Record-breaking torrential rains caused catastrophic damage in Northern Kyushu on July 5 and 6, 2017.

To help as quickly as possible with recovery and reconstruction efforts, FamilyMart UNY Holdings launched a fund and collected donations at FamilyMart, Circle K and Sunkus, UNY stores, and other stores throughout Japan from July 8 through July 22.

The stores raised a total of ¥41,383,739 over a roughly twoweek period. On August 18, ¥33,106,991 was donated to Fukuoka Prefecture and ¥8,276,748 was donated to Oita Prefecture.

Mr. Ogawa, General Manager of FamilyMart Kyushu's 2nd District (right) handing the list of donors to Governor Ogawa of Fukuoka Prefecture (left)
Mr. Ogawa, General Manager of FamilyMart Kyushu's 2nd District (right) handing the list of donors to Governor Ogawa of Fukuoka Prefecture (left)
Mr. Kusaba General Manager of FamilyMart Kyushu's 1st District (right) handing the list of donors to Mr. Hirose, Director of Oita Prefecture's Planning Promotion Department (left)
Mr. Kusaba General Manager of FamilyMart Kyushu's 1st District (right) handing the list of donors to Mr. Hirose, Director of Oita Prefecture's Planning Promotion Department (left)

FamilyMart participates in the Social Emergency Management Alliance (SEMA), Japan's first such initiative led by a corporation

FamilyMart

FamilyMart participated in the Social Emergency Management Alliance (SEMA) in August 2017. Made up of 17 private firms and 6 NPOs providing disaster relief, the alliance provides a full range of support that includes providing the goods and services of each company in the event of large-scale natural disasters that occur in Japan. The alliance maintains a current list of the goods and services of each member company and group, and the list is used by each company to prepare support packages and quickly provide them to affected regions. The alliance also seamlessly coordinates with public agencies with the goal of reducing the burden on local governments in affected regions. Leveraging the logistics, information, and other networks that connect all its stores nationwide, FamilyMart proactively supports affected areas as part of efforts to fulfill its responsibility as “social and living infrastructure.”

SEMA overview

SEMA overview

Continued Support for Disaster-Affected Areas

Sending Bell Marks to Disaster-Affected Areas

FamilyMartUNY

FamilyMart provides support to children in areas affected by natural disasters like the Great East Japan Earthquake and the Kumamoto Earthquake, through Bell Mark activities for each area. Since May 2011, Bell Marks collected in-store, at contracted food production plants, and at the head office have been donated to elementary schools in areas severely damaged by the Great East Japan Earthquake and the Kumamoto Earthquake.
Since 2012, the year following the Great East Japan Earthquake, UNY employees have been working with UNY customers to collect
Bell Mark donations at UNY stores and the head offi ce and use the proceeds to provide stationary to children in disaster-aff ected areas.
650,000 Bell Mark points were collected and donated to disaster-aff ected areas in fi scal year 2016.

Delivering Bell Marks to elementary schools affected by the 2016 Kumamoto Earthquake (FamilyMart)
Delivering Bell Marks to elementary schools affected by the 2016 Kumamoto Earthquake (FamilyMart)

The Michinoku Future Fund, Granting Children's Dreams

FamilyMartUNY

The Michinoku Future Fund* is a fund that provides scholarships to children that lost one or both of their parents in the Great East Japan Earthquake, so that they can receive a better education and not have to give up on their dreams. UNY and Familymart have supported the efforts of The Michinoku Future Fund since 2012.
UNY and FamilyMart will continue donating to the fund until 2021, for a total of 10 years, in order to support the education of children in disaster-affected areas.

  • Donation Period: 2012 - 2021 (10 years; donated every year in March)
  • Donation Recipient: The Michinoku Future Fund
  • Donation Amount: 30 million yen (3 million yen per year for ten years)
The Michinoku Future Fund, Granting Children's Dreams
What is the Michinoku Future Fund?

The Michinoku Future Fund is a fund that supports the education (university, college, vocational school, etc.) of children who lost one or both parents in the Great East Japan Earthquake. The fund provides children the full amount of their entrance fees and tuition, from when they enter the school to when they graduate, in the form of a grant-type scholarship (maximum 3 million yen per year). This is a long-term effort, one that will continue for 25 years, until children who were 0 years old when they experienced the Great East Japan Earthquake head out into society.

Efforts to Support Areas Affected by the Great East Japan Earthquake

FamilyMart

Ofunato City, Iwate Prefecture was an area severely damaged by the tsunami from the Great East Japan Earthquake. FamilyMart employees go to Massaki Junior High School, a municipal school in Ofunato City, to conduct "visiting lectures." Since 2012, lecturers have taught students about sales and customer service, like how to greet and interact with customers and create promotional materials, as part of the class on seaweed cultivation and sale held every year at the school.

Lecturing how to sales to students by Familymart employee
Lecturing how to sales to students by Familymart employee